Baxter Global Service Vision Screening and Diagnostic Devices
Medical devices are more advanced than ever before and often require integration with other equipment, software updates and specific knowledge to repair. Baxter OEM-certified maintenance helps ensure device features are working properly so that your team can provide the best patient care possible.
Explore our service plans for Vision Screening and Diagnostic devices.
What can Baxter Technical Service Offer You?
Baxter delivers proactive services and data-driven solutions that help minimize disruptions in care, support safety initiatives, and drive administrative workflow efficiencies for our customers.
Technology
- Data-driven solutions
- System-wide deployment
- SmartCare Remote Management*
*Availability of SmartCare Remote Management may vary
Efficiency
- Help minimize downtime due to service events
- Help improve administrative workflows
- Give time back to staff
- Improve asset management and visibility
Safety
- Help reduce interruptions in care
- Help minimize risk associated with improper maintenance
- Optimize product life
- Improve data integrity
- Help support your safety goals
Convenience
- 24/7 technical support
- 140+ service locations nationwide1*
- On-site installation
- Multiple service plan options
- Device location information
- Remote triage & diagnosis
Expertise
- 1400+ trained technicians1*
- OEM-certified quality parts
- 90+ years of Baxter innovation
Explore our Service Offerings for Vision Screening and
Diagnostic Devices: Welch Allyn RetinaVue 700 Imager
| Standard Warranty | Comprehensive | Premium |
|---|---|---|---|
| Length of Coverage | 1 Year3 | 1 Year | 1, 3 or 5 Years |
| Hardware/Software Support | ✓ | ✓ | ✓ |
| Customer Service | 8am–8pm ET, M-F | 8am–8pm ET, M-F | 8am–8pm ET, M-F |
| Advanced Exchange | Two-day | Overnight | Overnight |
| Virtual Software Diagnosis and Troubleshooting With Our Technical Service Team | ✓ | ✓ | ✓ |
| Existing Software1 and Firmware Updates and Improvements | ✓ | ✓ | ✓ |
| Accessory Protection | ✓ | ✓ | |
| Drop Protection | ✓ | ||
| Remote Management | ✓ |
- New software applications and non-standard EMR software integrations may incur additional charges.
Explore our Service Offerings for Vision Screening and
Diagnostic Devices: Welch Allyn Spot Vision Screener
| Standard Warranty | Baxter Service |
|---|---|---|
| Length of coverage1 | 1 Year | 1, 2 or 5 Years |
| Factory repair parts and labor | ✓ | ✓ |
| Overnight loaner device2 | ✓ | |
| Accidental Damage | ✓ | |
| Expedited priority shipping | ✓ | |
| Accessory protection | ✓ | |
| Priority remote technical support | ✓ |
Standard warranty runs concurrent with any purchased Protection Plan and does not add time to the life of any agreement.
Subject to availability. Loaners are available for repair units only.
SmartCare Remote Management for the RetinaVue 700 Imager
Take control of the health and well-being of your RetinaVue 700 Imagers by proactively managing them from a single, remote location. SmartCare Remote Management helps address your fleet’s maintenance needs, improving first-time fix rates and easing the burden on your team so they can focus on urgent priorities.
Ready to Begin? Give us a call at 800.445.3730
See how a service plan from Baxter Global Service can help your team minimize disruptions and maximize uptime, because every second counts when you’re delivering patient care.
Find the right plan for your other Baxter equipment
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Disclaimers
Rx only. For safe and proper use of the products mentioned herein, please refer to the Instructions for Use or Operator's Manual.
Baxter, Welch Allyn, SmartCare, RetinaVue and Spot are trademarks of Baxter International Inc. or its subsidiaries.
References
1*. Baxter. Data on file.
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